Privacy Policy

Last updated: January 22, 2025

At Cocktail Microfibers, we respect your privacy and are committed to protecting your personal information in accordance with the General Data Protection Regulation (GDPR). This policy outlines how we collect, use, and safeguard your personal data when you visit our website, www.cocktailmicrofibers.com.

1. Data Controller

The data controller responsible for your personal data is:
MSL WEB
Address: 3 rue Charlie Chaplin, 78390 Bois d'Arcy, France
Email: contact@cocktailmicrofibers.com

2. Information We Collect

2.1 Automatically Collected Data:

When you browse our website, we collect certain information automatically through automated tools:

  • IP address.
  • Browser type and version.
  • Pages visited, time spent on the site, and web analytics data.

2.2 Voluntarily Provided Data:

We also collect information that you provide to us directly, such as:

  • Your identity information: name and surname.
  • Your contact details: postal address, email, and phone number.
  • Payment information (processed securely through third parties).
  • Your communications with our customer service or via contact forms.

3. Purposes of Data Processing

We use your personal data only in the following cases:

  • Order processing: To manage your purchases, payments, and deliveries.
  • Customer service: To respond to your inquiries and provide support.
  • Marketing (with your consent): To send you offers and updates via email.
  • Service improvement: To analyze and optimize your experience on our website.
  • Legal obligations: To comply with applicable European laws.

4. Legal Basis for Processing

Under the GDPR, the processing of your data is based on the following legal grounds:

  • Contract performance: To process your orders and manage your inquiries.
  • Consent: For marketing communications (you may withdraw your consent at any time).
  • Legal obligations: To meet legal and fiscal requirements.
  • Legitimate interests: To improve our services and ensure the security of the website.

5. Sharing of Personal Data

We share your personal data only with:

  • Service providers: Carriers, payment solutions (e.g., Payplug), website hosting providers, etc.
  • Competent authorities: When required by law or an official request.

All our partners are bound by agreements to ensure the security and confidentiality of your data.

6. Data Retention

Your personal data is retained only for as long as necessary:

  • To fulfill the purposes described in this policy.
  • To comply with our legal obligations (including tax requirements).
  • Or until you request its deletion.

Purchase-related data is retained for 10 years for accounting purposes, in accordance with applicable laws.

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

  1. Right of access: Obtain a copy of your personal data.
  2. Right of rectification: Correct any inaccurate or incomplete information.
  3. Right to erasure: Request the deletion of your data (“right to be forgotten”).
  4. Right to restrict processing: Temporarily or permanently limit the processing of your data.
  5. Right to object: Object to the processing of your data for specific purposes (e.g., marketing).
  6. Right to data portability: Receive your data in a structured, commonly used format.
  7. Right to withdraw consent: At any time, for processing based on your consent.

To exercise your rights, contact us at contact@cocktailmicrofibers.com. We will respond to your request within 30 days.

8. Cookies

We use cookies to enhance your user experience:

  • Essential cookies: Required for website functionality (e.g., session management).
  • Analytical cookies: To measure and analyze audience engagement.
  • Advertising cookies: Used only with your consent.

You can manage your cookie preferences through your browser settings or via our [cookie consent banner].

9. Data Security

We implement technical and organizational measures to protect your data against unauthorized access, alteration, or disclosure. These measures include encryption of sensitive data and strict access control.

10. Policy Updates

We may update this privacy policy to reflect legal or technical changes. In the event of significant updates, we will notify you by email or through a notice on our website.

11. Contact

For any questions or concerns regarding your personal data, please contact:

  • Email: contact@cocktailmicrofibers.com
  • Postal Address: 3 rue Charlie Chaplin, 78390 Bois d'Arcy, France

You also have the right to file a complaint with the data protection authority in your country (e.g., the CNIL in France).